Enchanted3d.com understands that customers may want to cancel their orders due to inadvertent error while placing orders or sudden change in plans . As most of the orders on Enchanted3d.com are of Personalised nature and are processed immediately on receipt, the customer understands that an order may be cancelled only if the valid payment has been received and the processing of the order has not reached a stage where Enchanted3d.com has already committed the order for personalisation. Such Cancellation will be processed promptly and Amount received will be refunded within 7-10 working days with relevant deductions (if any). The customer agrees to respect the decision of Enchanted3d.com in this regard. Orders received without valid payment will be cancelled automatically unless the same has been accepted for Cash On Delivery service.
A customer requesting Cancellation will send the request by email to : firstname.lastname@example.org or whatsapp at +91 8374101321 along with your Order number.