Refund/Replacement/Return Policy

Enchanted3d.com makes sure that every product undergo quality check before dispatch. Customers appreciate that our products are of personalized nature and once made, they cannot be used by anyone else. Hence enchanted3d.com accepts Return/Replacements and Refunds if they meet the following criterion. 

1. Manufacturing defects

2. Photo customisation of different people

3. Different product received than ordered.

Enchanted3d.com values its customer experiences very seriously and should there be a manufacturing defect, transit damage or any other shortcoming from our side, every effort will be made to meet the shortcoming by means of either refund or replacement. Please note that a package opening video is required to claim a refund. Refunds will be processed promptly based on the merit assessment by team enchanted3d.Com. For Returns and Replacements, kindly allow us the standard processing time of the product. For refund processing 7-10 working days required depending on the bank processing time.

A customer requesting Replacement/Refund will send the request by email to : enchanted3dphoto@gmail.com or  Whatsapp at +918374101321 along with your Order number.